Frequently Asked Questions
Everything you need to know about your HollywoodHair journey.
What types of hair extensions do you offer?
We specialize in 100% ethically sourced Remy human hair extensions, including clip-ins, tape-ins, and professional-grade keratin bonds available in over 30 custom shades.
How long will my HollywoodHair extensions last?
With proper care and the use of our recommended sulfate-free products, our clip-in extensions last 6-12 months, while professional semi-permanent methods last 3-5 months before requiring maintenance.
Can I use heat styling tools on the hair?
Yes, because our extensions are made from real human hair, you can curl, wave, and straighten them. We recommend using a heat protectant spray and keeping tools below 350°F (180°C) to maintain hair health.
How long does shipping take?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) within the continental US. International shipping times vary by location, typically ranging from 7-14 days.
What is your return policy?
We offer a 30-day return policy for all unopened and unused hair extensions. For hygienic reasons, the security seal on the main packaging must remain intact to be eligible for a refund.
Do you offer a color-matching service?
Absolutely! You can email us a photo of your hair in natural lighting, and our expert stylists will provide a personalized color match within 24 hours to ensure a seamless blend.